Your Appointment

Patients are normally referred to North Coast Veterinary Specialist and Referral Centre (NCVS) by their regular veterinarian. Typically your regular veterinarian will send us a referral form which details your pet’s problem, any relevant history and identify the appropriate specialty department to see your pet.  They should also include any recent diagnostic test results, such as blood tests and radiographs.

To make and appointment to see one of our specialists or referral team, please call us on (07) 5453 7555 between the hours of :

8:00am and 5:00pm Monday to Friday.

If you have questions about your appointment or your pet, you can also contact us by e-mail on

Cost Estimates

When you make your appointment, you will receive an explanation of initial consultation fees. The need for additional testing and treatments may not be known prior to examination, so it may not be possible to estimate all of the costs in advance. Once our specialist or referral veterinarian examines your pet, you will receive an assessment of your pet’s treatment options, plans and an estimated cost for any procedure or surgery that is recommended.

On the day of your Initial Visit

  1. Be sure to bring all relevant information including the Referral Form filled out by your veterinarian (if it has not been emailed already), x-rays, blood test results, special diet and any medications your pet is taking.
  2. Please arrive 5 minutes early for your initial appointment to complete information required.
  3. Please have your pet controlled on a leash or in a carrier.
  4. In cases of surgery and major procedures, and as directed, please do not feed your pet for 12 hours prior to your appointment (except for very young animals, animals with diabetes or when directed otherwise). However, you may give water.
  5. Continue your pet’s normal medication schedule and bring all medications with you.
  6. If you are unable to keep your appointment, please give us 24-hours notice. We will be happy to reschedule.

When You Arrive

After you check in with one of our reception team, the specialist or referral veterinarian will meet with you and your pet.  They will generally perform a physical exam, obtain a complete medical history, and evaluate your pet’s condition. Additional examinations or diagnostics may be required in order to obtain an accurate diagnosis of your pet’s condition.

At this point, our team will put together an assessment of your pet’s treatment options, plans and costs. This assessment will be discussed with you, and together you and the speciality veterinarian will agree to a treatment plan for your pet.

Payment Policy

Payment is required at the time services are provided. Cash, EFTPOS, MasterCard and Visa, are accepted forms of payment.

A deposit in the amount of 50% of the minimum esimate, will be required if your pet is staying at the hospital for evaluation or treatment. Also, an additional deposit may be required before performing additional tests or treatments.

Consent for Anaesthesia, Procedure and Payment Policy

A Consent form is required to be initialed and signed prior to any agreed treatment being performed. Additional consent forms may be required to be signed if the agreed treatment plan alters and or if additional treatment is required.