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Patients are normally referred to North Coast Veterinary Specialist and Referral Centre (NCVS) by their regular veterinarian. Typically your regular veterinarian will send us a referral form which details your pet’s problem, any relevant history and identify the appropriate specialty department to see your pet. They should also include any recent diagnostic test results, such as blood tests and radiographs.
To make an appointment to see one of our specialists or referral team, please call us on (07) 5453 7555 between the hours of:
Monday to Friday – 8:00am to 5:00pm
If you have questions about your appointment or your pet, you can also contact us by e-mail on info@ncvs.net or phone.
Cost Estimates
When you make your appointment, you will receive an explanation of initial consultation fees.
The need for additional testing and treatments may not be known prior to examination, so it may not be possible to estimate all costs in advance. Once our specialist or referral veterinarian examines your pet, you will discuss your pet’s treatment options, plans and an estimated cost for any procedure or surgery that is recommended.
Be sure to bring all relevant information including the Referral Form filled out by your veterinarian (if it has not been emailed already), x-rays, blood test results, special diet and any medications your pet is taking. To ensure your appointment runs smoothly:
If you are unable to keep your appointment, please provide 24-hours notice, we will be happy to reschedule.
When you arrive
After you check in with one of our reception team, the specialist or referral veterinarian will meet with you and your pet. They will generally perform a physical exam, obtain a complete medical history, and evaluate your pet’s condition. Additional examinations or diagnostics may be required in order to obtain an accurate diagnosis of your pet’s condition.
At this point, our team will discuss your pet’s treatment options, plans and costs with you, and together you and the veterinarian will agree to a treatment plan for your pet.
Payment Policy
Payment is required at the time services are provided. Cash, EFTPOS, MasterCard and Visa, are accepted forms of payment.
A deposit in the amount of 50% of the minimum estimate, will be required if your pet is staying at the hospital for evaluation or treatment. An updated deposit may be required before performing any unexpected or additional tests or treatments.
A consent form for Anaesthesia, Procedure and Payment Policy is required to be initialed and signed prior to any agreed treatment being performed.
Additional consent forms may be required to be signed if the agreed treatment plan alters and/or if additional treatment is required.
Reception hours:
Monday to Friday: 8:00 a.m.– 5:00 p.m.
Admission times:
Monday to Friday: 7:00am – 8:00am
Consultations:
Monday to Friday: from 8:30am