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  • Pet Owners
    • Appointments
    • Cost of Care
    • End of Life
    • FAQ
    • What to Expect
    • Pet Transportation
    • Visiting Guidelines
  • Veterinarians
    • Articles & Case Studies
  • About
    • Our Team
    • Careers
  • Services
    • Emergency
    • Surgery
    • Internal Medicine
    • Opthamology
    • Physiotherapy and Rehabilitation
    • Dentistry
    • Imaging
  • News & Blog
  • Contact
    • Donate Blood

APPOINTMENTS

Patients are normally referred to North Coast Veterinary Specialist and Referral Centre (NCVS) by their regular veterinarian. Typically your regular veterinarian will send us a referral form which details your pet’s problem, any relevant history and identify the appropriate specialty department to see your pet. They should also include any recent diagnostic test results, such as blood tests and radiographs.

To make an appointment to see one of our specialists or referral team, please call us on (07) 5453 7555 between the hours of:

Monday to Friday – 8:00am to 5:00pm

If you have questions about your appointment or your pet, you can also contact us by e-mail on info@ncvs.net or phone.

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Cost Estimates

When you make your appointment, you will receive an explanation of initial consultation fees.

The need for additional testing and treatments may not be known prior to examination, so it may not be possible to estimate all costs in advance. Once our specialist or referral veterinarian examines your pet, you will discuss your pet’s treatment options, plans and an estimated cost for any procedure or surgery that is recommended.

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Your Initial Visit

Be sure to bring all relevant information including the Referral Form filled out by your veterinarian (if it has not been emailed already), x-rays, blood test results, special diet and any medications your pet is taking. To ensure your appointment runs smoothly:

  • Please arrive 5 minutes early for your initial appointment to complete information required.
  • Please have your pet controlled on a leash or in a carrier.
  • In cases of surgery and major procedures, and as directed, please do not feed your pet for 12 hours prior to your appointment (except for very young animals, animals with diabetes or when directed otherwise). Water can generally be given.
  • Continue your pet’s normal medication schedule and bring all medications with you.
 

If you are unable to keep your appointment, please provide 24-hours notice, we will be happy to reschedule.

When you arrive

After you check in with one of our reception team, the specialist or referral veterinarian will meet with you and your pet. They will generally perform a physical exam, obtain a complete medical history, and evaluate your pet’s condition. Additional examinations or diagnostics may be required in order to obtain an accurate diagnosis of your pet’s condition.

At this point, our team will discuss your pet’s treatment options, plans and costs with you, and together you and the veterinarian will agree to a treatment plan for your pet.

Payment Policy

Payment is required at the time services are provided. Cash, EFTPOS, MasterCard and Visa, are accepted forms of payment.

A deposit in the amount of 50% of the minimum estimate, will be required if your pet is staying at the hospital for evaluation or treatment. An updated deposit may be required before performing any unexpected or additional tests or treatments.

Consent Forms

A consent form for Anaesthesia, Procedure and Payment Policy is required to be initialed and signed prior to any agreed treatment being performed.

Additional consent forms may be required to be signed if the agreed treatment plan alters and/or if additional treatment is required.

Please phone us on (07) 5453 7555 to arrange an appointment for your pet.

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Excellent service, terrific vet attended my dog after hours, highly recommended
Andrew Roberts
Andrew Roberts8 January 2021
Wonderful, kind caring staff. Sooo glad I took my pooch here. Just beautiful people.
Chelsey April Goulter
Chelsey April Goulter26 November 2020
The staff were extremely compassionate tonight when we brought our cat to them in a very bad way. Sadly we had to say goodbye to our precious girl. They were amazing and went above and beyond to support us in every way possible.
Linda Renolds
Linda Renolds14 November 2020
Had an emergency this morning with a suspected snake bite to my 8yo Ginger cat... the staff at North Coast Veterinary Clinic were marvellous....Definitely recommend anyone in a similar situation or emergency to take your fur baby to North Coast Veterinary Specialist and Referral Centre.
Kim Gebbie
Kim Gebbie20 December 2020
I can’t thank Dr Naomi enough for her dedication and professionalism when it came to saving my girl all the while still having such a humble attitude which made the process that bit easier. I would also like to thank the nurses behind the scenes...thanks to this team, can’t recommend them enough.
Brooklyn Dunn
Brooklyn Dunn7 November 2020
Couldn’t recommend them highly enough. Our Daschund has had issues with his neck and back for the past 6 weeks, we were referred to them by a friend, got our referral by our local vet. Friendly professional staff and service !!!! A big thank you to Dr Richard for explaining everything to us in layman’s terms and making us feel relaxed and comfortable.
Ian Cornwell-Jones2 July 2020
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5/30 Chancellor Village Blvd
Sippy Downs, QLD. 4556

P: 07 5453 7555

E: info@ncvs.net.au

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Hours of Operation

Reception hours:
Monday to Friday: 8:00 a.m.– 5:00 p.m.

Admission times:
Monday to Friday: 7:00am – 8:00am

Consultations:
Monday to Friday: from 8:30am

Services

  • Surgery
  • Internal Medicine
  • Opthamology
  • Physiotherapy and Rehabilitation
  • Dentistry
  • Imaging

Pet Owners

  • Appointments
  • Cost of Care
  • End of Life
  • FAQ's
  • What to Expect
  • Pet Transportation
  • Visiting Guidelines

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