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  • Pet Owners
    • Appointments
    • Cost of Care
    • End of Life
    • FAQ
    • What to Expect
    • Pet Transportation
    • Visiting Guidelines
  • Veterinarians
    • Articles & Case Studies
  • About
    • Our Team
    • Careers
  • Services
    • Emergency
    • Surgery
    • Internal Medicine
    • Opthamology
    • Physiotherapy and Rehabilitation
    • Dentistry
    • Imaging
  • News & Blog
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    • Donate Blood

WHAT TO EXPECT?

If your pet comes to our practice as an emergency it will be immediately taken to our treatment area.

Here, our veterinary and nursing team will perform triage, vital signs monitored and emergency treatment (e.g oxygen therapy, CPR etc) can begin if required.

The veterinary team will do an assessment, then will advise you on the next steps.

Referrals

On arrival to North Coast Veterinary Specialist and Referral Centre (NCVS), one of our receptionists will first ensure that we have the correct information about your pet, and yourself. They will also inform the veterinarian and their staff that you have arrived. If your pet is in a critical condition, one of our nursing team will take your pet through to our treatment room, where triage can be performed, vital signs monitored and emergency treatment given if required.
One of our reception team will direct you into a consulting room when the veterinarian is ready to see you. Your veterinarian will try hard to keep to your appointment time, however sometimes another case may take longer than anticipated or an emergency will delay their schedule. Whilst every attempt is made to inform clients of delays in advance, where possible, this may not always be possible. If you have a deadline by which time you must leave then please inform us as soon as possible. Otherwise please be patient; we do have a WiFi connection if you choose to bring your laptop. Please know that once they are free, your veterinarian will take as much time with you as you need to help your pet.

At the time of consultation your veterinarian will take a history from you and will then likely do a physical examination of your pet. From this information your veterinarian will estimate the nature of the problem before discussing their recommendations with you. The first step in this process will nearly always involve one or more diagnostic tests (eg: blood test, radiographs, ultrasound etc) to determine the exact nature and extent of the problem. You will be provided with an estimate for the costs of each of these tests; from this you will decide if you wish to go through with any tests and in what order. The second step in this process relates to what treatment and/or surgery options might be available for your pet. We will give you an estimate for these costs as well but they may have to be refined in cases where the diagnosis is not yet certain. We will send your regular veterinarian a detailed letter within a few days.

If your pet is admitted to our hospital, both you and your veterinarian will be notified daily about their progress. While your pet is with us you can rest assured that your pet will receive around the clock care by our skilled Veterinarian and nursing team.

We understand that you want the best possible care for your pet. We will therefore strive to offer you the most effective care available and then let you decide what is best for your pet and for your family. We understand that some people will need time to think through their options before coming to a decision or may choose not to pursue diagnosis or treatment. Our goal is to give you the information needed to make the best decision and then we will do our best to get your pet back to health and living a happy full life.

Have a question (or comment)?

If you have a non-emergency question, call (07) 5453 7555.

Complete the form on our contact page or  e-mail your questions and comments to us on info@ncvs.net.au and our team will e-mail a response as soon as possible. 

CONTACT US

HAVE AN EMERGENCY?

Vet emergencies are handled by our sister organisation – North Coast Veterinary Emergency & Critical Care – offering the only 24/7 dedicated emergency vet for Sunshine Coast pet owners. Located in Sippy Downs, the new facility and friendly staff are here to ensure the best outcome for your pets, providing veterinary emergency triage and treatment, along with critical care veterinary services.

24 HR EMERGENCY
What to Expect North Coast Veterinary Specialist
What to Expect North Coast Veterinary Specialist
What to Expect North Coast Veterinary Specialist
Excellent service, terrific vet attended my dog after hours, highly recommended
Andrew Roberts
Andrew Roberts8 January 2021
Wonderful, kind caring staff. Sooo glad I took my pooch here. Just beautiful people.
Chelsey April Goulter
Chelsey April Goulter26 November 2020
The staff were extremely compassionate tonight when we brought our cat to them in a very bad way. Sadly we had to say goodbye to our precious girl. They were amazing and went above and beyond to support us in every way possible.
Linda Renolds
Linda Renolds14 November 2020
Had an emergency this morning with a suspected snake bite to my 8yo Ginger cat... the staff at North Coast Veterinary Clinic were marvellous....Definitely recommend anyone in a similar situation or emergency to take your fur baby to North Coast Veterinary Specialist and Referral Centre.
Kim Gebbie
Kim Gebbie20 December 2020
I can’t thank Dr Naomi enough for her dedication and professionalism when it came to saving my girl all the while still having such a humble attitude which made the process that bit easier. I would also like to thank the nurses behind the scenes...thanks to this team, can’t recommend them enough.
Brooklyn Dunn
Brooklyn Dunn7 November 2020
Couldn’t recommend them highly enough. Our Daschund has had issues with his neck and back for the past 6 weeks, we were referred to them by a friend, got our referral by our local vet. Friendly professional staff and service !!!! A big thank you to Dr Richard for explaining everything to us in layman’s terms and making us feel relaxed and comfortable.
Ian Cornwell-Jones2 July 2020
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Please phone us on (07) 5453 7555 to arrange an appointment for your pet.

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5/30 Chancellor Village Blvd
Sippy Downs, QLD. 4556

P: 07 5453 7555

E: info@ncvs.net.au

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Hours of Operation

Reception hours:
Monday to Friday: 8:00 a.m.– 5:00 p.m.

Admission times:
Monday to Friday: 7:00am – 8:00am

Consultations:
Monday to Friday: from 8:30am

Services

  • Surgery
  • Internal Medicine
  • Opthamology
  • Physiotherapy and Rehabilitation
  • Dentistry
  • Imaging

Pet Owners

  • Appointments
  • Cost of Care
  • End of Life
  • FAQ's
  • What to Expect
  • Pet Transportation
  • Visiting Guidelines

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