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As a first-class veterinary referral-only facility, North Coast Veterinary Specialist and Referral Centre (NCVS) is staffed by highly-skilled, veterinary specialists and referral veterinarians, as well as experienced and dedicated veterinary nurses. Our equipment and technology is state-of-the-art and is continuously upgraded as technology improves.
Many treatments and procedures are complex and involve the input of multiple skilled professionals, such as those at NCVS. We do not cut corners in the management of your pet, and in order to provide the highest quality of care for you pet, it does incur certain and often significant costs. In combination with North Coast Emergency and Critical Care, our clinic operates 24-hours a day, seven days a week, so that your pet receives continuous care.
Often, specialty care can actually save money. The combined knowledge we have of complex diseases and conditions along with advanced diagnostics such as CT or MRI scans can often pinpoint a problem more effectively. Early diagnosis may lead to more rapid and effective treatments with better outcomes.
We will provide you with an estimate of the cost of care for your pet at the time of consultation. These estimates are as accurate as possible, however, due to the unpredictable nature of some conditions, the course of treatment and outcome with accompanying cost cannot always be predicted. Before treatment begins, the veterinary team will provide you with a recommended treatment plan and expense summary.
Once you agree to a plan, you will be asked to sign the estimate and make a deposit.
If the services provided exceeds the treatment plan, we will make every effort to keep you informed of the additional care and costs. In some cases, this may not be possible given the patient’s condition and need for immediate care. Please share all of your questions and concerns regarding costs with your doctor or nurse before treatment begins. It is important that your medical team has a clear understanding of your wishes before any course of treatment is undertaken.
Payment for services is due at the time of discharge. A deposit will be required if your pet is hospitalised for procedures and treatments.
North Coast Veterinary Specialist and Referral Centre accepts cash, EFTPOS, Visa and MasterCard.
Have a question (or comment)?
If you have a non-emergency question, call (07) 5453 7555.
Complete the form on our contact page or e-mail your questions and comments to us on info@ncvs.net.au and our team will e-mail a response as soon as possible.
Reception hours:
Monday to Friday: 8:00 a.m.– 5:00 p.m.
Admission times:
Monday to Friday: 7:00am – 8:00am
Consultations:
Monday to Friday: from 8:30am